Payment & Shipping Options:
All major credit Credit Cards and PayPal are accepted. *There is a $6 flat-rate to all U.S. locations. Please contact us for international orders. Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturday or Sunday will begin processing the following business day pending credit card authorization, verification and availability.
All returns must be made within 10 days of delivery for a full refund (exluding shipping charges). All orders are carefully inspected before shipping to ensure quality and accuracy of the goods. If there are any errors that we made on your order, please contact us. You will need to have the order number and details of the items you would like to return.
Damaged items must be returned/postmarked within 3 days of receiving your order and please include a copy of the invoice for processing. We will reimburse the return shipping costs for damaged pieces. All items that are being returned must include the original Misayo House protective packaging. We will not be held liable for items that are lost or damaged due to unsecured packaging. Important: Some items consist of several parts or pieces. In order to receive a credit or a replacement, the entire item must be returned.
We cannot be held liable for lost or stolen packages, as all orders are shipped with proof of receipt and a tracking number. Please be sure to provide a safe and accurate shipping address to ensure that your order arrives safely.
Your jewelry must be handled with care. All of our pieces are plated with double the US standard to ensure exquisite quality and lengthy lifespan; however all jewelry (including precious metals) will tarnish over time, so we recommend you try to avoid liquids and perfume prevent possible tarnishing. .925 silver can be polished with a sterling silver cleaning cloth. All other jewelry can be cleaned with a dry cloth.